We challenge you to find another company in Jordan that can provide you with all of these promises!
- 100% Satisfaction Guarantee: You deserve complete satisfaction with our services and our teams are committed to this. We will go the extra mile to ensure you are fully satisfied with our IT support.
- IT Problem Prevention & Prediction: Instead of just reacting to IT problems AFTER they happen, our state-of-the-art 24/7 ProActive IT Health Monitoring technology will alert us about issues BEFORE they become big problems causing costly downtime and potentially harming your business. We can even fix many of these detected issues silently and automatically without disturbing you.
- Unlimited IT Support & Maintenance: While other support companies may make more money when you have failures in your systems, we feel it’s our duty as your outsourced IT support team to eliminate these problems so that you enjoy a problem-free IT environment. That’s why we provide you with a fixed-fee unlimited IT support and maintenance subscription to ensure a win-win relationship.
- Immediate Response Time: At Experts 911, your business uptime is our #1 priority! Because we understand the cost of business downtime, our team of engineers in our dedicated support center are ready to support you immediately — not after hours or days! Simply double click our support icon on your desktop at anytime from anywhere to get instant support over the Internet by one of our trained engineers. In case of an emergency that cannot be resolved over the Internet, we will quickly dispatch one of our onsite emergency IT support engineers to fix the problem in your premises.
- IT Solutions as a Managed Service: Whether it is an antivirus or a backup solution, our team of experts will be responsible for managing it on your behalf. Unlike other IT companies who provide “Next, Next, Finish” type of installation and then forget about you, our certified engineers will monitor & manage the IT solution on daily basis to ensure it’s working properly throughout the year. We will periodically perform a full server recovery on different hardware to physically verify the backup integrity. We will also provide you with periodic executive reports to validate our service.
- One-Stop Shop: We can handle every aspect of your technology needs. You no longer have to deal with different suppliers; we handle it all for you so that you focus on your core business. We have partnered with many suppliers to ensure you receive products at below-market standard price.
- Superior Customer Service: Experts 911 is proud to maintain high client retention rates. We do this through the development of personal relationships that are based on honesty, integrity and commitment to provide the very best IT support and maintenance.